Frequently Asked Questions
Discover everything you need to know about bringing original art into your home.
How is the artwork packaged for shipping?
Each piece of fine art is meticulously wrapped in acid-free archival paper, followed by layers of protective bubble wrap, and secured in a heavy-duty, double-walled corrugated box to ensure it arrives in pristine condition.
Do you offer international shipping?
Yes, we ship Krystle Cole's artwork worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What is your return policy for original paintings?
We want you to love your new art. If you are not completely satisfied, you may return the piece within 14 days of delivery for a full refund, provided it is returned in its original packaging and condition.
Are the artworks ready to hang upon arrival?
Most original canvases are gallery-wrapped and wired, meaning they are ready to hang immediately. For specific prints or works on paper, framing may be required unless otherwise specified in the product description.
Can I request a custom commission piece?
Krystle Cole occasionally accepts commissions depending on her current studio schedule. Please contact us via our contact form with your vision, preferred dimensions, and timeline to discuss a bespoke creation for your space.
How do I care for my fine art investment?
To preserve the vibrancy of the colors, we recommend hanging your art away from direct sunlight and high-moisture areas. Dust lightly with a clean, dry microfiber cloth; never use chemical cleaners or water on the surface of the painting.